ONE APPROACH TO TRAINING CUSTOMERS, RECOMMENDED BY ADVERTISING EXPE...

2. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

2. One approach to training customers, recommended by advertising experts is to

____________.

a. train employees like customers

b. use radio advertising

c. show service delivery in action

d. design palpable service environments

e. explain service procedures in advance