THE ____________ OR ____________ INCLUDES BOTH THE ____________ AND...

6. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

6. The ____________ or ____________ includes both the ____________ and ____________

of a service facility.

a. roll; retrieval; implicit aspects; explicit aspects

b. stage; servicescape; exterior; interior

c. stage; service area; customers; employees

d. roll; canopy; employees; equipment

e. roll; service area; front-stage; backstage