A STRATEGY OF EMPOWERMENT IS MOST LIKELY TO BE APPROPRIATE WHEN WHI...

8. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

8. A strategy of empowerment is most likely to be appropriate when which of the following

factors are present within the organization and its environment?

a. The business strategy is not too customized

b. The organization uses routine technology.

c. The business environment is stable.

d. Customer interactions are relational as opposed to transactional.

e. All of the above.