OUTCOMES OF THE “CYCLE OF FAILURE” FOR FIRMS INCLUDE ____________ A...

4. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

4. Outcomes of the “Cycle of Failure” for firms include ____________ and ____________.

a. low service quality; low employee turnover

b. low service quality; high employee turnover

c. high service quality; low employee turnover

d. high service quality; high employee turnover

e. mediocre service quality; unpredictable employee turnover