THE “CYCLE OF FAILURE” INCLUDES ALL OF THE FOLLOWING EXCEPT _______...

5. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

5. The “Cycle of Failure” includes all of the following EXCEPT ____________.

a. emphasis on rules

b. emphasis on attracting new customers

c. adequate pay and job security

d. low skill levels

e. use of technology to control quality