. SERVICE PROCESS REDESIGN EFFORTS TYPICALLY FOCUS ON ACHIEVING ALL...

8. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

8. . Service process redesign efforts typically focus on achieving all EXCEPT which of the

following key performance measures?

a. Reduced number of service failures.

b. Reduced cycle time.

c. Enhanced productivity.

d. Increased profitability.

e. Increased customer satisfaction.