SECTION 2 TIME—25 MINUTES 18 QUESTIONS DIRECTIONS
18.
The author uses the word "only" in line 23 most
serves which of the following functions within the
likely in order to
passage as a whole?
(A) highlight the oddity of the service improvement
(A) It describes an exceptional case in which
(B) emphasize the relatively low value of the
investment in service actually failed to produce a
investment in service improvement
competitive advantage.
(C) distinguish the primary attribute of the service
(B) It illustrates the pitfalls of choosing to invest in
improvement from secondary attributes
service at a time when investment is needed more
(D) single out a certain merit of the service
urgently in another area.
improvement from other merits
(C) It demonstrates the kind of analysis that
(E) point out the limited duration of the actual service
managers apply when they choose one kind of
improvement
service investment over another.
(D) It supports the argument that investments in
certain aspects of service are more advantageous
than investments in other aspects of service.
(E) It provides an example of the point about
investment in service made in the first paragraph.
S T O P
IF YOU FINISH BEFORE TIME IS CALLED, YOU MAY CHECK YOUR WORK ON THIS SECTION ONLY.
DO NOT TURN TO ANY OTHER SECTION IN THE TEST.