SERVICE PROCESS REDESIGN CAN BE CATEGORIZED INTO ALL EXCEPT WHICH O...

9. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

9. Service process redesign can be categorized into all EXCEPT which of the following

types?

a. Eliminating non-value adding steps.

b. Shifting to self-service.

c. Delivering direct service.

d. Separating services.