WHICH OF THE FOLLOWING IS NOT A COMMON EDUCATIONAL AND PROMOTIONAL...
8. Which of the following is NOT a common educational and promotional objective in
service settings?
a. Build awareness and interest in an unfamiliar service or brand.
b. Reposition a service relative to competing offerings.
c. Familiarize customers with service processes in advance of use.
d. Encourage trial of competing products.
e. Recognize and reward valued customers.