YOU ARE A PROJECT MANAGER WORKING ON A PROJECT TO MARKET A NEW PROD...

1. You are a project manager working on a project to market a new prod-

uct. The deliverables of the project have been established, and the proj-

ect work has begun. A contract to deliver the deliverables has been

signed. The customer who has signed the contract has telephoned you

to request additional work to be done on the project. This work will

affect the budget but not the schedule of the project. This project has a

high priority with your company. What should you do next?

a. Do what the customer asks you to do and add the additional re-

quirements to the original contract.

b. Refuse the request and send a memo to your management explain-

ing the situation.

c. Respond to the customer’s request by explaining the change proce-

dure and asking that he or she submit a request for change.

d. Arrange to meet with the project team to discuss this change.