WHICH OF THE FOLLOWING IS NOT A KEY COMPONENT OF A SERVICE BLUEPRIN...

5. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

5. Which of the following is NOT a key component of a service blueprint?

a. Line of transference

b. Line of interaction

c. Line of visibility

d. Backstage actions by customer contact personnel

e. Front-stage actions by customer contact personnel