SERVICE ENVIRONMENTS, ALSO CALLED ____________ RELATE TO THE STYLE...

1. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

1. Service environments, also called ____________ relate to the style and appearance of the

physical surroundings and other experiential elements encountered by customers at service

delivery sites.

a. service planes

b. servicescapes

c. service boxes

d. servicetomies

e. service vaults