FOLLOW UP.CHECK THE RESULTS REGULARLY. WITH THE TEAM,MONITOR WHATEV...

7. Follow

up.

Check the results regularly. With the team,

monitor whatever solution is chosen. Acknowledge what

works and build on success.

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A Checklist for Responding to

Team Troubles

Before you act on any apparent problem, especially when

things seem to be out of control, always outline a plan. Great

coaches don’t react to situations. They give themselves time to

think a problem through. One of the many reasons that Shirley

6

Tilghman, a pioneer in mapping the human genome, was chosen

as Princeton University’s first woman president was her strength

in pulling dissenting opinions together. She acted, not reacted,

after listening and studying each position. Others might respond

on impulse with their first thoughts or react to a time pressure. A

good coach plots exactly what course is needed to remedy the

situation.

To help you keep a cool head in a crisis, answer these eight

questions before you make a move.