IF A SERVICE ENVIRONMENT IS INHERENTLY ____________, ONE SHOULD AVO...

6. - QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ
QUESTION MARKETING SERVICE _ MARKETING DỊCH VỤ

6. If a service environment is inherently ____________, one should avoid increasing

____________ levels, as this would move customers into the “distressed” region of Russell’s

model.

a. pleasant; arousal

b. pleasant; excitement

c. pleasant; relaxation

d. unpleasant; arousal

e. unpleasant; excitement