THE QUALITY MANAGER OF A COMPANY WISHES TO ANALYZE THE DATA THAT I...

11. The quality manager of a company wishes to analyze the data that is

coming to him in the form of a list of defects that have occurred in the

shipping department. The report comes with defects listed chronologi-

cally as they occurred, the cost of the repair necessary to correct each

defect, the person involved, and a description of the defect. The man-

ager would like to determine which of the defects should be corrected

first according to the frequency of the defect occurring. He should use

which of the following quality tools?

a. Cause and effect diagram

b. Sampling inspection

c. Pareto diagram

d. Quality critical path