11. The quality manager of a company wishes to analyze the data that is
coming to him in the form of a list of defects that have occurred in the
shipping department. The report comes with defects listed chronologi-
cally as they occurred, the cost of the repair necessary to correct each
defect, the person involved, and a description of the defect. The man-
ager would like to determine which of the defects should be corrected
first according to the frequency of the defect occurring. He should use
which of the following quality tools?
a. Cause and effect diagram
b. Sampling inspection
c. Pareto diagram
d. Quality critical path
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