1. The processes required to ensure that the project will satisfy the needs
for which it was undertaken include all activities of the overall manage-
ment function that determines the quality policy, objectives, and re-
sponsibilities and implements them by means such as quality planning,
quality control, quality assurance, and quality improvement, within the
quality system. This is called:
a. Quality assurance.
b. Quality control.
c. Quality planning.
d. Quality management.
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