19. One of the important advantages of using control charts in managing a
production operation is that the control chart tells you when to take
corrective action on the process being controlled. Another important
result of using control charts is:
a. The control chart identifies the special causes.
b. The control chart tells you when you should not take corrective
action.
c. The control chart shows how much the defects are costing.
d. The control chart shows who is responsible for the defects.
292 Preparing for the Project Management Professional Certification Exam
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