5. You have managed to restore Ken’s computer to a previous configuration. You nolonger receive error messages about services not starting and are satisfied that theprogram has been removed from the computer. However, Ken still wants to use thebackup program. After researching the program, you find that Ken was right aboutbeing able to install it as a command-line utility. When you perform this type ofinstallation, no service is installed. You install Ken’s program in this fashion. Ken isnot familiar with using the command prompt, though, and wants to have the pro-gram back up his computer automatically each night. How can you set this up?
Troubleshooting Lab
In this troubleshooting lab, you will read a scenario and answer questions. If you havedifficulty completing this work, review the material in this chapter before beginningthe next chapter. You can find answers to these questions in the “Questions andAnswers” section at the end of this chapter.Scenario
You are working as an administrator for Contoso, Ltd., a manufacturer of laboratoryequipment. Rebecca, an administrative assistant in the Production department, is hav-ing trouble with her computer running Windows XP Professional. When her computerstarts, she sees the following message: At Least One Service Or Driver Failed DuringSystem Startup. Use Event Viewer To Examine The Event Log For Details.Rebecca tells you that the last time the error message happened was at around 5:00p.m. Central Time (US & Canada) on November 16, 2004. You walk Rebecca throughthe steps of opening Event Viewer and saving her System log as a file named Rebec-caSystem.evt. You then ask her to e-mail you the saved log file. When you receive thefile, you save it to your desktop.On the CD In the Labs folder of the CD-ROM accompanying this book, you will find a file named RebeccaSystem.evt. Copy this file to your desktop.Using what you have learned in this chapter, perform the following actions:
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