THESE STEPS WILL NOT RESOLVE THE PROBLEM

1.

Correct Answers: B

A. Incorrect:

These steps will not resolve the problem. If the video monitor is not

displaying the Windows XP desktop or if the image is flickering, the video adapter

might not be seated properly in its slot, or the slot’s connectors might be damaged.

If that is the case, moving the video adapter might resolve the problem. But the

question stated that the image is viewable, so moving the card will not help.

B. Correct:

This is the best way to repair the computer. In safe mode, Windows XP

Professional starts with only basic files and drivers. If you still cannot access the

display properties dialog box in safe mode, you might need to use the Recovery

Console to manually replace the video driver. If you continue to have problems,

you might need to restore the operating system files from a backup.

C. Incorrect:

The ASR can be used to repair basic system files, the boot sector, and

the startup environment, but it cannot help you to repair bad video drivers.

D. Incorrect:

If you know the exact names and versions of each file that you

need to delete and restore, it might be possible to manually correct this prob-

lem. This is a time-consuming and error-prone approach though; booting into

safe mode and using the graphical tools to repair the computer are much more

likely to succeed.