24-27OBJECTIVE 4.3 RESTORE AND BACK UP THE OPERATING SYSTEM, SYSTEM ST...

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Objective 4.3

Restore and Back Up the Operating System, System State Data, and User Data

B. Correct:

By restoring the computer to an earlier restore point, you might be able

to remove the settings that are causing problems on the computer. Hopefully,

Windows XP automatically created a restore point when James ran the update.

C. Incorrect:

Use the Last Known Good Configuration only if the system becomes

unbootable. In this case, it could not possibly help because James has already

logged into the computer. The Last Known Good Configuration settings are over-

written each time a user successfully logs in.

D. Incorrect:

Safe mode is a valuable tool for repairing a system that is having prob-

lems booting. However, use it only after the system has failed and you can no

longer boot normally.

E. Incorrect:

The Recovery Console can salvage systems that are otherwise com-

pletely unbootable. Because James’ computer does boot successfully, using

Recovery Console is unnecessary. You can perform your troubleshooting from a

standard Windows session.