SCENARIO 2-6 MICHAEL IS ANGRY THAT HE WAS DISCIPLINED BY HIS BOSS...

70. SCENARIO 2-6

Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.

He has not been greeting customers with a smile and friendly hello, although this is required in his job. He takes

extra time collecting his supplies from the back of the warehouse, and then works quickly when working in the

public areas of the store. He sometimes hides in the washroom during his shift to avoid talking to his boss.

Michael shows employee deviance by

a. being angry.

b. taking extra time in the warehouse.

c. working quickly in the public areas of the store.

d. hiding from the boss in the washroom.

e. smiling at customers.

Difficulty:

2

Page-Reference:

62

Question ID:

02-1-70

Skill:

Applied

Topic:

Emotions

Objective:

3

Answer :

d.hiding from the boss in the washroom.