SCENARIO 2-6 MICHAEL IS ANGRY THAT HE WAS DISCIPLINED BY HIS BOSS...

72. SCENARIO 2-6

Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.

He has not been greeting customers with a smile and friendly hello, although this is required in his job. He takes

extra time collecting his supplies from the back of the warehouse, and then works quickly when working in the

public areas of the store. He sometimes hides in the washroom during his shift to avoid talking to his boss.

The anger Michael feels toward his boss is

a. emotional labour

b. emotional dissonance

c. a mood.

d. an emotion.

e. a perception.

Difficulty:

2

Page-Reference:

57

Question ID:

02-1-72

Skill:

Applied

Topic:

Emotions

Objective:

3

Answer :

d.an emotion.