EXERCISE 10-15 (CONTINUED) ALTERNATIVE SOLUTION

1. Students’ answers may differ in some details from this solution. Financial

+

Weekly profitWeekly salesCustomer Customer satisfac-

+ +

tion with menu tion with service choices Internal Average time Business Dining area to prepare an

+ –

Processes cleanliness order Number of

to take an menu items Learning and Percentage Growth of kitchen of dining staff com-room staff pleting completing cooking hospitality course Problem 10-28 (continued)