EXERCISE 10-15 (CONTINUED) ALTERNATIVE SOLUTION

2. - SOLUTIONS TO QUESTION MANAGERIAL ACCOUNTING CH10 STANDARD COST AND THE BALANCE SCORECARD 2. - SOLUTIONS TO QUESTION MANAGERIAL ACCOUNTING CH10 STANDARD COST AND THE BALANCE SCORECARD 2. - SOLUTIONS TO QUESTION MANAGERIAL ACCOUNTING CH10 STANDARD COST AND THE BALANCE SCORECARD
SOLUTIONS TO QUESTION MANAGERIAL ACCOUNTING CH10 STANDARD COST AND THE BALANCE SCORECARD
2. Students’ answers may differ in some details from this solution. Applied Pharmaceuticals Financial Return on +Stockholders’ EquityCustomer Customer perception of + +first-to-market capability Customer perception of product quality Internal Business + –R&D Yield Defect rates Process Learning Percentage of job and offers accepted Growth Dollars invested in engineering Dollars invested in training per engineer engineering technology Problem 10-20 (continued) Destination Resorts International SalesNumber of repeat customersRoom cleanlinessAverage time to Percentage of resolve customer –error-free repeat complaint customer check-ins Employee + Growth –employee moraleturnover Survey of Number of employees re-ceiving database training