YOU ARE A HELP DESK STAFF MEMBER FOR YOUR ORGANIZATION. A MEMBER O...
12. You are a help desk staff member for your organization. A member of the Advertisingdepartment has requested that her password be changed.Which of the following items ofinformation will you need to know in order to reset the password for her?A. The user’s current password.B. The user’s e-mail address.C. The user’s account nameD. The user’s supervisor’s name.C. In order to reset a user’s password, the only thing you absolutely must know is thataccount name so that you can locate it within Active Directory Users and Computers.Additional security measures might be in place within your organization that requirethe user to supply a security code word or some other means to aid in verifying theuser request is authentic and not a form of social engineering.A,B,D.You will not need to know the current password in order to reset it, thereforeAnswer Ais incorrect.You will not need to know the user’s e-mail address to reset theirpassword, therefore Answer Bis incorrect.You will also not need to know the user’ssupervisor’s name to reset their password, therefore Answer Dis incorrect.