ONE OF YOUR USERS IS HAVING PROBLEMS GETTING A PRODUCTIVITY APPLICA...

3. One of your users is having problems getting a productivity application to work correctly.You suspect that he is performing the steps involved in using the application incorrectly,but the application interface is complex and it is difficult for you to explain over thephone what he needs to do.The user is running Windows XP, and you want to connectto his PC and show him how to perform the task in question so that he can actually seeyou go through the steps. How would you arrange to do this?A. Send the user a Remote Assistance Request.B. Get the user to send a Remote Assistance Invitation.C. Connect to the user’s PC using Remote Desktop.D. Connect to the user’s PC using the Web Interface for Remote Administration.B. By getting the user to send you a Remote Assistance Invitation, you can connect tothe user’s desktop and the user can follow what you are doing, therefore Answer Biscorrect.A, C, D. Answer Ais incorrect, because sending the user a Remote AssistanceRequest is the incorrect terminology when working with Remote Assistance. AnswerCis incorrect, because connecting to a user’s PC using Remote Desktop logs offanyone at the PC and he will not be able to see what you are doing. Answer Disincorrect, because Remote Administration is not available on Windows XP computers.