YOU ARE A DESKTOP SUPPORT TECHNICIAN AT NORTHWIND TRADERS, A FIRM W...

7.

You are a desktop support technician at Northwind Traders, a firm with about 200 Win-

dows XP Professional and Windows 2000 Professional desktop computers. You receive

a call from James Van Eaton, a bookkeeper in your Accounting department. James

recently installed an update to a non-Microsoft application. After he installed the

update, his computer became very unreliable. Docking and undocking frequently

failed, and his computer seemed to slow down and show a great deal of unexplained

hard drive activity. James uninstalled the update, but the problems continue. What do

you recommend for the next step in troubleshooting the problem? Choose the correct

answer.

A.

Open System Restore and select the Create A Restore Point option.

B.

Open System Restore and select the Restore My Computer To An Earlier Time

option.

C.

Boot to the Last Known Good Configuration.

D.

Boot into safe mode.

E.

Boot into the Recovery Console.