WHY DID THE AUTHOR PROBABLY DIVIDE THE PASSAGE INTO TWO PARAGRAPHS

10. Why did the author probably divide the passage into two paragraphs?

A. To compare nineteenth-century reforms with twentieth-century reforms.

B. To present an overview of a concept in the first paragraph and specific examples in the second.

C. To contrast the work of utopian thinkers with that of practical reforms.

D. To give the causes for a phenomenon in the first paragraph and its consequences in the second

III: Read the text and decide which word best fits each blank by circling the letter A, B, C or D

(1.5p).

United Parcel Service (UPS) believes that its employees should give the firm a fair day‟s

work for a fair‟s day pay. The package delivery firm seems willing to give more than a fair‟s day pay.

But in (1) ____, UPS expects maximum output from its employees.

Since 1920s, the firm‟s industrial engineers have been studying every detail of every task (2)

____ by most UPS employees. From their studies have come time and motion standards that (3) ____

how those tasks are performed and how long they should take. Drivers, for example, are expected to

walk to a customer‟s door at a speed of exactly three feet per second. They are told to knock as soon as

they get there, rather than (4) ____ time looking for a doorbell.

Work engineers are (5) ____ riding with drivers, timing everything from stops at traffic lights,

to wait at customers‟ doorway, to stairway climbs, to coffee break. And they are not (6) ____ to

pointing out the occasional inefficiency. Additionally, supervisors ride with the least good drivers,

noting how they work and constantly (7) ____ them until their work is up to standard.

The (8) ____of all this work engineering is efficiency, and UPS has been called one of the

most efficient companies anywhere. It's also a highly profitable company. Most drivers take the

regimentation in stride: many show (9) ____ in meeting the UPS standards each day. Others, however,

feel that they are constantly being pushed, that it is impossible for them to (10) ____ at work. UPS

officials claim that the standards provide accountability. And, they say, employees who work

according to UPS standards should feel less tired at the end of the day.