IN THE INCIDENT WITH JIM’S MOTHER WHEN SHE CALLS UPSET THAT SOMEON...

32. In the incident with Jim’s mother when she calls upset that someone has reported her and her

husband to CPS, you choose to first respond,

A. “Mrs. Jeffery, you sound very upset. I, too, am concerned for Jim. I would like to be helpful, if

possible.”

B. “Mrs. Jeffery, I admit that I did call CPS, but I did it in your son’s best interest.”

C. “Mrs. Jeffery, I can understand you having feelings about someone saying that you and your

husband are poor parents, but something isn’t right about Jim these days.”

D. “Mrs. Jeffery, you have every right to be upset about someone outside of your family getting

involved. How can I help you?”