JIM’S MOTHER, MRS. JEFFERY, CALLS YOU SAYING THAT CPS HAS INFORMED...

31. Jim’s mother, Mrs. Jeffery, calls you saying that CPS has informed her and her husband that a

complaint has been filed against them for neglect of their four children, including Jim. She is very

angry, charging that she knows you’re the snitch who filed the complaint and you’d better watch

your backside. You respond,

A. “Calm down Mrs. Jeffery. You’re becoming way too upset.”

B. “Mrs. Jeffery, I can tell that you’re very upset that someone has made a charge against you.

Can you help me understand more about how Jim is doing at home?”

C. “Mrs. Jeffery, I’ve noticed how the quality of Jim’s work has changed lately. Also, he seems to

have lost quite a bit of weight, and last week, I noticed a large bruise over his left ear. I think

that for his welfare, he needs help.”

D. “Wait, Mrs. Jeffery, you’re upset about the wrong thing. I’m here to help you and your family.

Somehow, Jim is being hurt. Can you tell me what you and your husband are doing to help

him?”