EXERCISE 2-13 (15 MINUTES)

4. The most obvious application of mass production concepts to university

education has been the increase in the number of students in classes—

with large lecture classes now being the norm in many introductory

courses. Hospitals have applied the concepts of mass production by de-

veloping standardized procedures and by specializing in certain areas

such as cardiac care or cancer treatment. Airlines have applied mass

production concepts by increasing the size of the jets they fly and by

reducing the time required to service a jet between flights.

Group Exercise 2-33