4. The most obvious application of mass production concepts to university
education has been the increase in the number of students in classes—
with large lecture classes now being the norm in many introductory
courses. Hospitals have applied the concepts of mass production by de-
veloping standardized procedures and by specializing in certain areas
such as cardiac care or cancer treatment. Airlines have applied mass
production concepts by increasing the size of the jets they fly and by
reducing the time required to service a jet between flights.
Group Exercise 2-33
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