YOU CAN USE THE SUPPORT WORKBENCH FOR VIEWING PROBLEMS AND INCIDENTS, MANUALLY RUNNING HEALTH CHECKS, GENERATING ADDITIONAL DUMPS AND TEST CASES FOR ORACLE SUPPORT, CREATING AND TRACKING A SERVICE REQUEST TO ORACLE SUPPORT, COLLECTING ALL DATA RELATED TO...

8. þ B, C, D, and E. You can use the Support Workbench for viewing problems

and incidents, manually running health checks, generating additional dumps

and test cases for Oracle support, creating and tracking a service request to

Oracle support, collecting all data related to a problem and packaging it, and

closing the problem when it has been resolved.

ý A. The EM support workbench cannot run recommended repairs.

However, you can initiate advisors that recommend repairs.

APPENDIX

About the CD

983

The CD-ROM included with this book comes complete with MasterExam and the

electronic version of the book. The software is easy to install on any Windows 2000/

XP/Vista computer and must be installed to access the MasterExam feature. You may,

however, browse the electronic book directly from the CD without installation. To

register for the bonus MasterExam, simply click the Bonus MasterExam link on the

main launch page and follow the directions to the free online registration.

System Requirements

Software requires Windows 2000 or higher and Internet Explorer 6.0 or above and

20MB of hard disk space for full installation. The electronic book requires Adobe

Acrobat Reader.

Installing and Running MasterExam

If your computer CD-ROM drive is configured to autorun, the CD-ROM will

automatically start up upon inserting the disk. From the opening screen you may

install MasterExam by clicking the MasterExam link. This will begin the installation

process and create a program group named LearnKey. To run MasterExam, use Start |

All Programs | LearnKey | MasterExam. If the autorun feature did not launch your

CD, browse to the CD and click the LaunchTraining.exe icon.

MasterExam

MasterExam provides you with a simulation of the actual exams. The number of

questions, the type of questions, and the time allowed are intended to be an accurate

representation of the exam environment. You have the option to take an open-book

exam, including hints, references, and answers, a closed-book exam, or the timed

MasterExam simulation.

When you launch MasterExam, a digital clock display will appear in the bottom

right-hand corner of your screen. The clock will continue to count down to zero

unless you choose to end the exam before the time expires.

Electronic Book

The entire contents of the All-in-One Exam Guide are provided in PDF. Adobe’s

Acrobat Reader has been included on the CD.

Help

A help file is provided through the help button on the main page in the lower left-

hand corner. An individual help feature is also available through MasterExam.

Removing Installation(s)

MasterExam is installed to your hard drive. For best results removing programs, use

the Start | All Programs | LearnKey| Uninstall option to remove MasterExam.

Technical Support

For questions regarding the content of the electronic book or MasterExam, please

visit https://traloihay.net or e-mail [email protected]. For

customers outside the 50 United States, e-mail [email protected].

LearnKey Technical Support

For technical problems with the software (installation, operation, removing

installations), please visit https://traloihay.net, e-mail [email protected],

or call toll free at 1-800-482-8244.