8 TQM GENERALLY APPROACHES IMPROVEMENT IN A SERIES OF SMALL STEPS TH...
1-8
TQM generally approaches improvement
in a series of small steps that are planned and im-
formulating plans, implementing plans, measuring
performance, and evaluating differences between
plemented by teams of front-line workers. Process
Reengineering involves completely redesigning
planned and actual performance.
business processes from the ground up—often