INSTALLING WINDOWS XP PROFESSIONAL FROM AN EXISTING OPERATING SYSTEMIF...

2-38 Chapter 2 Installing Windows XP ProfessionalTable 2-6

Troubleshooting Tips

Problem Solution

Insufficient disk space. Do one of the following:

■

Use the Setup program to create a partition by using exist-

ing free space on the hard disk.

■

Delete and create partitions as needed to create a partition

that is large enough for installation.

■

Reformat an existing partition to create more space.

Setup failure during

Verify that Windows XP supports the mass storage devices on the

early text mode portion of

computer. If not, press F6 when prompted and supply the necessary

Setup.

drivers for these devices from floppy disk.

In the Windows XP Professional Setup Wizard, return to the Net-

Dependency service fails

to start.

work Settings page and verify that you installed the correct protocol

and network adapter. Verify that the network adapter has the proper

configuration settings, such as transceiver type, and that the local

computer name is unique on the network.

During Setup, the com-

When Setup attempts to write to the boot sector to make the hard

puter’s BIOS-based virus

disk Windows XP-bootable, BIOS-based virus scanners might inter-

scanner gives an error

pret the action as an attempt by a virus to infect the system. Disable

the virus protection in the BIOS and enable it again after Windows

message indicating that a

XP is fully installed.

virus is attempting to infect

the boot sector. Setup fails.

Verify the following:

Setup cannot connect to

■

The domain name is correct.

the domain controller.

■

The server running the DNS service and the domain con-

troller are both running and online. If you cannot locate a

domain controller, install Windows XP Professional into a

workgroup and then join the domain after installation.

■

The network adapter card and protocol settings are set cor-

rectly. If you are reinstalling Windows XP Professional and

are using the same computer name, delete the computer

account and re-create it.

Windows XP Professional

■

Windows XP Professional is detecting all the hardware.

fails to install or start.

■

All the hardware is in the Windows Catalog. Try running

Winnt32 /checkupgradeonly to verify that the hardware is

compatible with Windows XP Professional.

Remove unsupported devices in an attempt to get past the error. If

you are unsure about which devices are unsupported, consider

removing all devices during the installation (except those necessary

to run the system, such as the motherboard, display adapter, mem-

ory, and so on) and then reconnecting them after Windows is

installed.