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Read the passage below and answer questions (57 - 61) that follow based on your
understanding of the passage.
Interpersonal skills are generally referred to as the social skills one requires to effectively
communicate with others. These include delegation, persuasion, attentive listening, leadership,
and reflection, verbal and nonverbal communication. Interpersonal skills as the word suggests
are most often used in any given organization to measure a person’s capability to correspond
and convey information through social communication and interactions.
In a conflict situation good interpersonal skills play a pivotal role, as they can help to alleviate
the problem at hand. Interpersonal skills are developed with the interaction individuals
have with family members, attending school, socializing with peer groups etc. Good
interpersonal skills can aid in the reduction of stress, improving of social standing, augmenting
intimacy, resolving arguments, increasing understanding and spreading of joy and good
cheer all around. Some examples of interpersonal skills include communication skills i.e.
both listening and speaking effectively. Assertive skills include expression of thoughts without
violating other people’s rights.
A two-way communication is of prime importance in developing good interpersonal skills.
Listening skills form a vital part in the basis of interpersonal skills. One needs to pay close
attention and hear as to what the other person is saying. He can then only process the
information being relayed, decipher it and formulate a cogent response. The next most
important element is called negotiation. This type of skill is fundamental for business
communication. It literally means that a person has the ability to discuss the matter at hand
and then reach an agreement in a professional way..
Effective communication forms the basis of everything in life, be it business or personal
relationships. It is seen that those who are lacking in interpersonal skills are more incompetent,
less qualified and therefore less attractive personality wise. They are not cut out to be leaders
and will never be able to make progress as a consequence. Interpersonal skills are like tangible
assets that can help people build stronger relationships, rapports and credibility in any
organisation. Furthermore they can help in the attainment of respectability and recognition
amongst peers, and not only that good interpersonal skills can influence and motivate people
to aspire for leadership positions. A person with good interpersonal skills would naturally
have more charisma and therefore he would be able to earn more financial rewards as
compared with someone who lacks such skills.