132. CSO: 1B3b LOS: 1B3a
David Burke is manager of claims processing for Continental Health Care System. His
performance is evaluated using various measures agreed upon in advance with Diane
Lewis, general manager. Lewis asked Burke to recommend several measures to evaluate
the performance of his unit next year. Which one of the following performance measures
would likely have the least positive effect on Burke’s motivation and performance?
a. Processing cost per claim.
b. Average processing time per claim.
c. Percentage of claims processed accurately the first time.
d. Total dollar amount of claims processed per month.
Bạn đang xem 132. - CMA EXAM SUPPORT PACKAGE 1
