SECTION 1 Question 1-14
Read the text below and answer questions 1-7
ESTERN ENERGY
We are here to help and provide you with personal advice on any matters
connected with your bill or any other queries regarding your gas and electricity
supply.
Moving home
Please give as much notice as possible if you are moving home, but at least 48
hours is required for us to make the necessary arrangements for your gas and
electricity supply. Please telephone our 24-hour line on 01316 753219 with details
of your move. In most cases we are happy to accept your meter reading on the day
you move. Remember we can now supply electricity and gas at your new address,
anywhere in the UK. If you do not contact us, you may be held responsible for the
payment for electricity used after you have moved.
Meter reading
Eastern Energy uses various types of meter ranging from the traditional dial meter
to new technology digital display meters. Always read the meter from left to right,
ignoring any red dials. If you require assistance, contact our 24-hour line on 0600
7310 310.
Energy Efficiency Line
If you would like advice on the efficient use of energy, please call our Energy
Efficiency Line on 09957626 513. Please do not use this number for any other
enquiries.
Special services
Passwords – you can choose a password so that, whenever we visit you at home,
you will know it is us. For more information, ring our helpline on 09957290 290.
Help and advice
If you need help or advice with any issues, please contact us on 01316 440188.
Complaints
We hope you will never have a problem or cause to complain, but, if you do,
please contact our complaints handling team at PO Box 220, Stanfield, ST55 6GF
or telephone us on 01316753270.
Supply failure
If you experience any problems with your electricity supply, please call free on
06007838836, 24 hours a day, seven days a week.
Questions 1-7
Do the following statements agree with the information given in the above text?
In boxes 1-7 on your answer sheet, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
Questions 8-14
The text below has seven sections, A-G.
Choose the correct heading for each section from the list of headings below
Write the correct number i-x, in boxes 8-14 on your answer sheet.
List of Headings
i. Re-heating
ii. Foods with skins
iii. Keeping your oven clean
iv. Standing time
v. Rapid cooking times
vi. Using a thermometer
vii. Small quantities of food
viii. Deep fat frying
ix. Foods low in moisture
x. Liquids
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