INSTALLING WINDOWS XP PROFESSIONAL FROM AN EXISTING OPERATING SYSTEMIF...

2-37Lesson 5 Troubleshooting Windows XP Professional Setup

Lesson 5: Troubleshooting Windows XP Professional Setup

The best way to avoid problems when installing Windows XP Professional is to fully

prepare a computer for installation, choose the right kind of installation for your needs,

and make sure that the hardware in the computer is compatible with Windows XP Pro-

fessional prior to beginning the installation. Although installations of Windows XP Pro-

fessional complete without any problems most of the time, this lesson introduces you

to some common reasons why an installation might fail and what you can to do solve

the problem.

After this lesson, you will be able to■

Identify common setup failures and their solutions.

■

Troubleshoot setup failures by using setup logs.

Estimated lesson time: 15 minutes

Guidelines for Resolving Common Problems

Fortunately, most installation problems are relatively minor issues that are simple to

correct. Table 2-6 lists some common installation problems and offers solutions to

those problems.

Table 2-6

Troubleshooting Tips

Problem Solution

Media errors occur. If you are installing from a CD-ROM, use a different CD-ROM. To

request a replacement CD-ROM, contact Microsoft or your vendor.

Try using a different computer and CD-ROM drive. If you can read

the CD-ROM on a different computer, you can perform an over-the-

network installation. If one of your Setup disks is not working, try

using a different set of Setup disks.

CD-ROM drive is not

Replace the CD-ROM drive with a supported drive. If replacement is

impossible, try another installation method such as installing over

supported.

the network. After you complete the installation, install the driver

for the adapter card driver for the CD-ROM drive if it is available.

Test the CD-ROM on another computer. If you can copy the files

Computer cannot copy

using a different CD-ROM drive on a different computer, use the CD-

files from the CD-ROM.

ROM to copy the files to a network share or to the hard drive of the

computer on which you want to install Windows XP Professional.

Sometimes, when you get an error stating that Setup cannot copy a

particular file, the problem can actually be a failed RAM module. If

you test the CD and CD-ROM drive successfully, testing your mem-

ory should be the next step.