4. When creating passwords for the users on their workstations, what must you
ensure so that the users can access the file server?
Troubleshooting Lab
You are working as an administrator for Tailspin Toys, a manufacturer of remote-con-
trolled airplanes. Raymond, one of your junior administrators, tells you that he received
a call from Martin, a user in the Sales department, who shares a workstation with two
other users. Martin complained to Raymond that he had forgotten the password for his
local user account and could not log on to his computer. Raymond intended to use Com-
puter Management to reset Martin’s password, but accidentally deleted the user account
instead. He says that he clicked Yes in the dialog box that warned him about the dele-
tion, thinking that the message was warning him about resetting the password instead.
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