QUESTIONS 9-10. ANSWER THE QUESTIONS BELOW. WRITE NO MORE THAN TWO WOR...

12. A. put B. pass C. stay D. keepSession 3. Read the passage and fill in each numbered gap with ONE suitable word. Whatever you do in tourism, you are likely to have a (1) ________ of contact with other people. This can be both enjoyable (2) ________ difficult. You will soon find out how often people behave unlike their usual selves while (3) ________ holiday, or trying to arrange a holiday. (4) ________ they stay in their own country or go abroad, they want to get away from it all: they (5) ________ paying hard-earned money to relax from work, and they want value (6) ________ money. They will also be in unfamiliar surroundings and unsure of themselves. When things go well their happiness is infectious - it is very rewarding helping others and contributing (7) ________ the enjoyment of their holiday. When things go badly, clients blame the hotel staff or tour operator's representative, (8) ________ if it isn't their fault. You've just got to keep calm and keep smiling when people are shouting at you. PART IV: WRITING Session 1. Combine the following pairs of sentences using the suggestions given.