SUPPOSE A SALES MANAGER IS UNHAPPY WITH THE PERFORMANCE OF HER SAL...

17. - ORGANIZATIONAL BEHAVIOUR CONCEPTS CONTROVERSIES APPLICATIONS SIXTH CANADIAN EDITION 6TH EDITION LANGTON TEST BANK
ORGANIZATIONAL BEHAVIOUR CONCEPTS CONTROVERSIES APPLICATIONS SIXTH CANADIAN EDITION 6TH EDITION LANGTON TEST BANK

17. Suppose a sales manager is unhappy with the performance of her sales people and attributes this to laziness on

their part. Closer scrutiny of the real situation, however, shows that the sales manager has made a “fundamental

attribution error”. This means that she has

a. only attended to superficial indicators.

b. inadequately explored the job satisfaction of the sales people.

c. merely stereotyped employees.

d. underestimated the effects of external factors relative to internal factors.

e. ignored her responsibility in the entire process of not holding workers accountable.

Difficulty:

2

Page-Reference:

41

Question ID:

02-1-17

Skill:

Applied

Topic:

Perception

Objective:

1

Answer :

d.underestimated the effects of external factors relative to internal factors.