135. CSO: 1B3b LOS: 1B3a
Which one of the following should be used for evaluating the performance of the Repair
and Maintenance Department that repairs production equipment in a firm devoted to
making keyboards for computers?
a. The variance between the firm’s budgeted and actual net income.
b. The total factory overhead variances.
c. The fixed overhead volume variances.
d. The response time and degree of satisfaction among the production departments.
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