EXERCISE 10-14 (45 MINUTES)

1. - SOLUTIONS TO QUESTION MANAGERIAL ACCOUNTING CH10 STANDARD COST AND THE BALANCE SCORECARD
SOLUTIONS TO QUESTION MANAGERIAL ACCOUNTING CH10 STANDARD COST AND THE BALANCE SCORECARD
1. Students’ answers may differ in some details from this solution. Financial +Profit margin + +Revenue per employee Sales Customer Number of new + customers acquiredCustomer satis-Customer sat-isfaction with + +faction with service qualityeffectiveness efficiency Internal Business Average number of Processes –errors per tax return Average time needed to Ratio of billable hours prepare a return to total hours Learning And Growth Employee morale Percentage of job + + offers accepted