CREATING A PASSWORD RESET DISK ON A COMPUTER THAT IS A MEMBER OF A WOR...

1-33Troubleshooting Lab

Scenario 1.2

You are an administrator for a corporate network that runs a Windows Server 2003–

based domain. All client workstations run Windows XP Professional. A user complains

to you that when he logs on to his computer, his desktop does not look right and he

cannot access any network resources. What do you suspect might be the problem?

Troubleshooting Lab

Using what you have learned in this chapter, provide the following information about

your own computer:

■

What edition of Windows XP are you running?

■

Which Service Pack, if any, is applied to your installation of Windows XP? What

tools can you use to determine which one you have?

■

Is your computer a member of a workgroup or a domain? What is the name of the

workgroup or domain?

■

If your computer is a member of a domain, can you also log on to your computer

locally?

Chapter Summary

■

The Windows XP family includes Windows XP Professional Edition, Windows XP

Home Edition, Windows XP Media Center Edition, Windows XP Tablet PC Edition,

and Windows XP 64-Bit Edition. Features provided in Windows XP Professional

that are not provided in Windows XP Home Edition include dynamic disks,

Remote Desktop, NTFS and print permissions, EFS, domain membership, dual

processors, and IIS.

■

You can determine whether Service Pack 2 is installed by viewing the General tab

of the System Properties dialog box or by typing winver.exe in the Run dialog

box to open the About Windows dialog box. Enhancements provided by Service

Pack 2 include:

❑

Security Center provides real-time status and alerts for Windows Firewall,

Automatic Updates, and some antivirus software.

❑

Enhancements to Automatic Updates allow it to download updates for more

Microsoft products, download all types of updates, and prioritize update

importance.