6.5 Define e-commerce terms and concepts. Content could include the
following:
EDI
Business to business
Business to consumer
Internet commerce
Merchant systems
Online cataloging
Relationship management
Customer self-service
Internet marketing
How to Contact the Authors
If you have any questions while you are reading this book, feel free to
contact any of the authors. David Groth can be reached via e-mail (the best
way to reach him) at [email protected]. Michael de Beer can be
reached at [email protected], and David Wall can be reached at
Test-Taking Tips
The i-Net+ exam is a new standard (as this book is being written) and should
gain wide acceptance among Internet professionals. Remember a few things
when taking your test:
Get a good night’s sleep the night before.
Take your time on each question. Don’t rush it.
Arrive at the testing center a few minutes early so that you can review
your notes.
Answer all questions, even if you don’t know the answer. (Unan-
swered questions are considered wrong.)
xxxvi Introduction
If you don’t know the answer to a question, mark it and come back to
it later.
Read each question twice and make sure you understand it.
Good luck on your i-Net+ exam and in your future in the Internet
industry.
Assessment Test
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