THROUGH 192 REFER TO THE FOLLOWING LETTER.DECEMBER 21, 2...

Questions 188 through 192 refer to the following letter.December 21, 2008

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Jennifer SteinONE TREE HOTEL675 Market RoadTacoma, WAJennifer Stein and guest are entitled toDear Ms. Stein:one night in our deluxe suite free ofcharge. This includes a complimentaryI have received your letter of December 12 regarding yourbreakfast brought to the room at therecent stay at One Tree Hotel. I am very sorry that you did nottime specified by guests.have a pleasant experience. You are certainly correct that it isunacceptable to come to a room that has not been cleaned andExpires: June 21, 2010also to not receive your wake-up call. Please know that this wasan isolated incident and that our customers usually have anFor customer service or inquiries,extraordinary and problem-free stay at our hotel. please contact One Tree Hotel by telephone at (506) 555-9506.In an effort to remedy this unfortunate situation, I haveenclosed a voucher for a one-night stay, breakfast inclusive, at our hotel. I encourage you to return to One Tree and experience the comfort, service and elegance that we areknown for. If there is any way I can be of further assistance,please do not hesitate to contact me by telephone or mail.Sincerely,Kent Pedersen Owner188.Why did Kent Pedersen write to Jennifer Stein?191.What time could Jennifer Stein eat her complimentary breakfast?(A) To thank her for stay at his hotel(B) To inquire about her stay(A) Anytime she chooses.(B) At the time selected by Kent Pedersen(C) To ask her to take a survey (C) At the time of her wake-up call(D) To apologize for poor service(D) At the scheduled food delivery time189.What is suggested about Jennifer Stein?192.What is the significance of June 21, 2010?(A) She wants to stay at One Tree Hotel.(B) She spoke to Kent Pedersen on the telephone.(A) It is the day for which Jennifer Stein has reserved a room.(C) She wrote a letter of complaint.(B) It is the day the voucher becomes valid.(D) She had a problem-free stay.(C) It is the day that Jennifer Stein complained about.(D) It is the last day the voucher can be used.190.What is Kent Pedersen offering?(A) A refund for her previous stay(B) Another hotel recommendation(C) A free stay and meal(D) A discounted lunch

LET'S RECONNECT

Buy a Magnifica Class ticket with your Emit Express Card and bring a friend for just $99.Experience the passion and style of Italy by taking advantage of this friendly Alitaliano deal. Just buy aMagnifica Class ticket with your Emit Express Card to any of Alitaliano's destinations in Europe, North Africa,the Middle East or Bombay and get a second Magnifica Class ticket for only $99. Magnifica Class providesworld-class food and wine, spacious legroom and Italian-designed seats so you can lie back in ultimate com-fort. Celebrate your friendship with the only airline that celebrates the very best of Italy. Tickets must bepurchased by September 25, 2009 so call your travel professional or Alitaliano Airlines at 800.555.4326.*Boston-Italy utilizes alternate aircraft with Coral Class instead of Magnifly Class service during the month ofNovember 2009. 193.What does this advertisement offer?195.What is unique about Alitaliano?(A) A free trip with the purchase of an Emit Express Card(A) It travels to Italy.(B) $99 worth of credit on an Emit Express Card(B) It serves wine.(C) Two tickets for $99 each(C) It honors Italy on board.(D) One ticket for $99 along with another ticket at full price(D) It holds parties on board.

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194.What does the phrase "taking advantage" mean in this advertisement?(A) mistreating someone or something (B) seizing an opportunity(C) doing better than someone else(D) getting excited about something