INTEGRATING MOBILE DEVICES INTO THE SERVICE DELIVERY INFRASTRUCTURE...

6. Integrating mobile devices into the service delivery infrastructure can be used as a means

to ____________ services, ____________ customers to opportunities or problems, and

____________ information in real time to ensure that it is continuously accurate and

relevant.

a. Access; alert; update

b. Complement; alert; conceal

c. Access; attract; conceal

d. Access; guide; conceal

e. Complement; guide; conceal